SMART Product Support

United Visual has a strong commitment to providing SMART Technologies products and solutions to the schools and businesses we work with in Illinois and Wisconsin. Along with providing the best solutions for the use of interactive whiteboards, response systems and touch technologies, United Visual is committed to supporting those solutions once deployed. This is a starting page for the various support options for your SMART Technologies products. Here you will find troubleshooting information, service department contact information and training options for SMART interactive SMART boards and SMART Response systems.

SMART Training

Visit United Visual's SMART Board Training Events page to learn the various options for SMART and Notebook software training in both our Illinois and Wisconsin locations.

Register Your SMART Product

You will need to register your SMART product to receive your software product key and to extend your product warranty. By registering your product within two years of purchase you will extend its warranty to five years. If you have a SMART Board 600i series interactive whiteboard system, you must register the serial numbers of both the interactive whiteboard and the projection system. To register visit SMART’s website and visit the Product Registration page.  You will need to have your product serial number or the product key from your SMART software to register. How to find the serial number or software key.

SMART Troubleshooting

Visit SMART’s support site to view complete product user guides, “how-to”, troubleshooting articles and to search the SMART knowledge base or to download software.

If you are having issues or problems with your United Visual installed SMART board please contact United Visual’s Service Department for assistance at 1-888-814-9850 or [email protected]   Our service department can evaluate the issue by telephone or email and dispatch a technician if necessary.

Download SMART’s Top Technical Tips Guide for information on some of the most common problems.