Shipping Information - Service Repairs

Sending an item to United Visual for repair?
An RA# is NOT required.

Please adhere to the following guidelines when shipping any equipment to United Visual for repair. We cannot be responsible for items damaged in transit.

Consider using a local packaging service. It may cost a few extra dollars, but it is usually the safest method.

If you choose to package the unit yourself, contact UPS, FedEx or your carrier of choice to obtain the proper packing requirements for the equipment you need to ship. Generally, you should have 3 inches of packing material on ALL sides of the item. Only use approved packing materials like Styrofoam or similar pellets.  Always enclose the unit in a plastic bag to prevent packing materials from getting inside the piece of equipment.  Use a sturdy corrugated cardboard box, new if possible. Double boxing the unit never hurts. Be sure to declare a value if the item is worth more than $100 so it will be properly insured against damage. This will add slightly to the shipping cost, but is well worth it.

Include the following in the package.

  1. Your name and shipping address. We can not ship to a P.O. Box
  2. Daytime phone number.
  3. A detailed description of the problem & copies of any e-mail correspondence regarding the item.
  4. If under warranty, you must provide a copy of dated sales receipt as proof with shipment, otherwise customary charges will be apply.
    Note: If proof of warranty is provided after work is completed, customer will be responsible for all labor costs incurred for items excluded from the manufacturer's warranty - such as cleaning, lubrication and other preventive maintenance.
  5. Indicate if you require an "Estimate" before work is performed. (There is a charge for all estimates and it will extend completion time)
  6. Indicate what shipping method to use for returning your unit. (Return shipping charges will be added to repair invoice)

Note: No phone call for authorization is necessary.

Address the package to:

United Visual, Inc.
Attn: Service Department
1050 Spring Lake Drive
Itasca, IL 60143

Following these directions will expedite completion of servicing and/or repair. Improper or insufficient packing is nearly always the cause of shipping damage that customer's are not reimbursed for.